Refund Policy

Last updated: 2025-04-01

1. Refund Conditions

At Magipho, we strive to provide high-quality image conversion services. We understand that sometimes results may not meet expectations, so we offer the following refund policy:

2. Refund Eligibility

You may be eligible for a refund if:

  • Our service cannot process your image, resulting in no output
  • The generated image quality is significantly lower than the examples shown on our website
  • You request a refund within 24 hours of confirming your order, and we have not yet started processing your image

3. Refund Process

To request a refund, please send an email to chaodit@gmail.com, and provide the following information:

  • Your order number
  • Your email address
  • The reason for your refund request
  • Related screenshots or evidence (if applicable)

We will respond to your request within 3 business days and process the refund after confirming your eligibility.

4. Refund Time and Method

Refunds will be processed through your original payment method. The time it takes to reflect in your account depends on your payment provider, typically taking 5-10 business days.

5. Cases that are not eligible for refunds

In the following cases, we usually do not provide refunds:

  • You change your mind, but we have already started processing your image
  • You have subjective aesthetic preferences for the generated image, but the image quality meets our standards
  • The quality of the image you uploaded is too low, resulting in unsatisfactory results
  • You violated our usage terms or content policy

6. Special Promotions and Free Services

Free services, discounts, or promotional offers are not eligible for refunds.

7. Partial Refunds

In some cases, we may provide partial refunds, especially when multiple images have only部分问题。

8. Dispute Resolution

If you are not satisfied with our refund decision, you can contact our customer support team for further discussion. We are committed to resolving all disputes fairly and reasonably.

9. Policy Changes

We reserve the right to update or modify this refund policy at any time. Any changes will take effect when posted on this page.

10. Contact Us

If you have any questions about our refund policy, please contact us through support@magipho.com . Our customer support team will be happy to assist you with any questions.

11. Legal Rights

This refund policy does not affect your statutory rights under applicable law. If any provision of this policy conflicts with consumer protection laws in your jurisdiction, the applicable law will prevail.

12. International Customers

For international customers, please note that your bank or payment service provider may charge currency exchange fees, which are not within our control and will not be refunded.

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